At Smarter Surfaces™, we try our very best to ensure customers are completely satisfied with their orders. If for any reason, you need to return goods to us, please follow the steps below.
Returns process and refund policy for products that include Smart Whiteboard/Dry Erase Paint (in white or clear):
Smart Whiteboard/Dry Erase Paint is considered a dangerous good because of the sensitivity of some of its ingredients. Due to the regulations surrounding the transportation of dangerous goods, this can make it difficult to return kits containing the product via courier or regular post. Should you decide to cancel or change your order before it has arrived, we recommend that when it does, you refuse delivery from the courier. In doing so, the goods will be directly returned to us.
Should you decide to cancel or change your order after it has been delivered and accepted by you, we cannot take responsibility for its return.
Unfortunately we are unable to issue a refund unless your items have been returned to us successfully.
Returns process and refund policy for Smarter Surfaces™ products:
For your peace of mind, you can return your unused Smarter Surfaces purchase to us and we will refund the purchase price of the product(s).
For Films & Wallcoverings: Any damage to the product must be reported prior to installation any damage reported after installation will not be covered by warranty.
Customers who wish to return their order must notify us within 14 days of purchase. Products must then be returned to our warehouse within 14 days, following this notification, for Europe and within 21 days for Australia, Canada and USA.
If you wish to do so, please follow the steps below:
- Email [email protected] explaining the reason for your return. Please also state your order number.
- A support agent will request that you return the items to our headquarters. The goods will then be inspected to ensure they are of merchantable quality.
- Please note, most domestic postal services will not accept paint and/or liquids and you may have to return the goods using a courier.
- Once the goods are confirmed to be in a resellable condition, we will happily issue you with a full refund for the amount of the items.
We ask that the customer be responsible for all shipping charges. No unpaid returns will be accepted.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damage
Please contact our support agents if you have any other questions about our returns process.
To avoid any trouble in the returns process, if you are unsure of the quantity of the products that is suitable for your area, please get in touch with our team and they will be happy to advise you.